Faculty of Science Department of Information Systems

Laptop Access

Setup Information

Troubleshooting

How To...

Departmental Laptop

Laptops that have been purchased using Departmental funds, are considered to be Department Assets.

Departmental assets will be labelled with a Department of Information Systems barcode.

Users with Departmental Laptops, are granted access to all network resources. This includes network drives, printing and the Internet.

In order to connect your Departmental Laptop to the network, you will need to submit a Web Helpdesk ticket containing the following information:

  • Ethernet Adapter Address (for more details click here)
  • Laptop Model Details (E.g. Toshiba Tecra S1)
  • Departmental Barcode (E.g. Department of Information Systems 0002953)
  • Spare Office Ethernet Port (E.g. Zone: D, P/Panel: B, Jack: 16)

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Personal Laptop (SPIN Network)

Laptops that have been purchased using personal funds, are not considered to be Departmental Assets.

Users with Personal Laptops, are connected to the SPIN network only. This SPIN network provides access to the Internet, and to the Department Intranet.

Authorisation

In order to connect to the SPIN Network, you must first complete an authorisation form. This form will be provided to you, after network access is requested click here.

Rules & Regulations

Users must follow all designated rules and regulations when using the SPIN Network click here.

If users do not follow these rules, they may lose their network access, or be forced to pay for excessive downloads.

There are two ways to connect your laptop to the SPIN network:

New Users

Request access to the SPIN Network when submitting application forms to Administration, with the following details:

  • Ethernet Adapter Address (for more details click here)
  • Laptop Model Details (E.g. Toshiba Tecra S1)

Existing Users

In order to connect your laptop to the SPIN network, you will need to submit a Web Helpdesk ticket, containing the following information:

  • Ethernet Adapter Address (for more details click here)
  • Laptop Model Details (E.g. Toshiba Tecra S1)
  • Spare Office Ethernet Port (E.g. Zone: D, P/Panel: B, Jack: 16)

SPIN Network Connection

Tech Services staff will assist you to connect to the SPIN Network in the first instance.

If you require any further assistance for printing, network setup or network share access, then please follow the instructions from the relevant SPIN Network user guide for your Operating System provided below:

SPIN User Guide (Windows)

SPIN User Guide (Mac)

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Wireless Laptop Connection

The Department has access to the University Wireless Network (UniWireless).

This is a Centrally Managed System, controlled and supported by Information Services only.

DIS does not provide any support for this system. For further assistance, please contact the IT Service Desk on 8344 0888, or log a help request at the following address http://servicedesk.unimelb.edu.au/ .

For more information on setup and configuration click here.

Getting Connected

You must have a Central University Account in order to access this service.

For details on how to connect to UniWireless, please click here.

Here you will find Configuration Guides, Configuration Profiles and details on Proxy Settings.

Printing from UniWireless

You can print from UniWireless, but must first configure your laptop to do so.

For details on how to print from the UniWireless network, please click here.

Coverage and Signal Strength (ICT Building)

Please click the relevant level below, to view the UniWireless coverage and signal strength, within the ICT Building:

Frequently Asked Questions

FAQs

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I cannot get Internet access

SPIN Network Connection

In order to verify your network connection, please complete the following steps.

  1. Check the Ethernet Cable is securely connected to your laptop, and at the wall

  2. Check your laptop is getting a valid IP address
    • Click Start
    • Select Run
    • Type cmd
    • Click OK
    • Type ipconfig/all and Press Enter
    • Ensure your IP address appears as 172.31.2.xxx

  3. Check your Proxy Settings in Internet Explorer
    • Open Internet Explorer
    • Click the Tools menu
    • Select Internet Options
    • Click the Connections tab
    • Click the LAN Settings button
    • Deselect both options in the Automatic Configuration section
    • Select both options in the Proxy Server section
    • Enter in proxy.dis.unimelb.edu.au in the Address field
    • Enter in 3128 into the Port field

  4. If you still cannot access the Internet after completing the above steps, please log a Web Helpdesk ticket click here

Ethernet Connection (Non SPIN)

In order to verify your network connection, please complete the following steps.

  1. Check the Ethernet Cable is securely connected to your laptop and at the wall

  2. Check your laptop is getting a valid IP address
    • Click Start
    • Select Run
    • Type cmd
    • Click OK
    • Type ipconfig/all and Press Enter
    • Ensure your IP address appears as 128.250.191.xxx

  3. Check your Proxy Settings in Internet Explorer
    • Open Internet Explorer
    • Click the Tools menu
    • Select Internet Options
    • Click the Connections tab
    • Click the LAN Settings button
    • Select both options in the Automatic Configuration section
    • Deselect both options in the Proxy Server section
    • Type in http://www.unimelb.edu.au/cgi-bin/proxy.pac in the Address field

  4. If you still cannot access the Internet after completing the above steps, please log a Web Helpdesk ticket click here

Wireless Connection

In order to verify your network connection, please complete the following steps.

  1. Ensure you have an active Central University Account

  2. Check that you have an active Wireless Connection
    • Click Start
    • Select Settings
    • Double-Click Network Connections
    • Right click on your Wireless Ethernet Adapter
    • Select Status
    • Ensure the Status is Connected

  3. Check your Proxy Settings in Internet Explorer
    • Open Internet Explorer
    • Click the Tools menu
    • Select Internet Options
    • Click the Connections tab
    • Click the LAN Settings button
    • Select both options in the Automatic Configuration section
    • Deselect both options in the Proxy Server section
    • Enter in http://www.unimelb.edu.au/cgi-bin/proxy.pac in the Address field

      OR

    • Deselect both options in the Automatic Configuration section
    • Select both options in the Proxy Server section
    • Enter in wwwproxy.unimelb.edu.au in the Address field
    • Enter in 8000 into the Port field

  4. If you still cannot access the Internet after completing the above steps, please contact the IT Service Desk on 8344 0888, or log a help request at the following address http://servicedesk.unimelb.edu.au/

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I cannot print on the SPIN Network

The instructions located here, explain how to install a printer on the SPIN Network.

If you are still unable to print after following the directions from the link above, please log a Web Helpdesk ticket click here

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Configure SPIN Network Proxy Settings

  1. Open Internet Explorer
  2. Click the Tools menu
  3. Select Internet Options
  4. Click the Connections tab
  5. Click the LAN Settings button
  6. Deselect both options in the Automatic Configuration section
  7. Select both options in the Proxy Server section
  8. Enter in proxy.dis.unimelb.edu.au in the Address field
  9. Enter in 3128 into the Port field
  10. Click OK

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Configure Wireless/Departmental Proxy Settings

  1. Open Internet Explorer
  2. Click the Tools menu
  3. Select Internet Options
  4. Click the Connections tab
  5. Click the LAN Settings button
  6. Select both options in the Automatic Configuration section
  7. Deselect both options in the Proxy Server section
  8. Enter in http://www.unimelb.edu.au/cgi-bin/proxy.pac in the Address field
  9. Click OK

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Connect my laptop to the network

After you have requested laptop access by logging a Web Helpdesk ticket, Tech Services will provide an IP address for your laptop.

Please complete the steps below to connect your laptop to the network:

  1. Connect a network cable from your laptop to the ethernet port at the wall

  2. Configure your laptop to DHCP
    • Click Start
    • Select Settings
    • Double-Click Network Connections
    • Right click on your Ethernet Adapter
    • Select Properties
    • Select Internet Protocol (TCP/IP) > Click Properties
    • Click Advanced and ensure DHCP Enabled is displayed
    • Click OK > Click OK > Click Close

  3. Ensure you are getting an IP address
    • Click Start
    • Select Run
    • Type cmd
    • Click OK
    • Type ipconfig/release and Press Enter
    • Type ipconfig/renew and Press Enter
    • Ensure your IP address appears as 172.31.2.xxx (SPIN Network) or 128.250.191.xxx (Departmental)

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Install printer on the SPIN Network

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