Faculty of Science Department of Information Systems

General Information

• Access my email
• Mailing Lists
• Webmail User Guide
• FAQs
  

Setup Information

• Activate your email account
• Add Webmail account to Outlook

Troubleshooting

• I am unable to access my ITS email account
  

How to..

• Read your email
• Reset your email password
• Filter and forward your email 
• Find out how much email quota I have used
• Open a PST file in Outlook

I am unable to access my ITS email account

Your username is the same as your DIS username.

If you are still having problems with your account, please contact the IT Service Desk on 8344-0888 or over the web at http://servicedesk.unimelb.edu.au/

If you lodge your problem request via http://servicedesk.unimelb.edu.au/, please choose "Webmail/Email" as the problem type

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Open a PST File in Outlook

1. Open Microsoft Outlook
2. From the File menu, select Open and then Outlook Data File
   
   
   
3. Browse to where the pst is stored.
4. Select the PST file and click Ok
5. The PST file will now be opened and be usable via the left hand menu in Outlook
   
   

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Add Webmail account to Outlook

1. Open Microsoft Outlook
2. From the Tools menu, select Email Accounts
   
   
   
3. Select Add a new e-mail account and click next
   
   
   
4. Select IMAP and click Next
   
   
   
5. Fill in the settings as follows:
   
   

   Setting	Value
   Your Name	Your actual name. eg John Smith
   E-mail Address	Your reply address. eg j.smith@pgrad.unimelb.edu.au
   Incoming mail server	mail.student.unimelb.edu.au
   Outgoing mail server	smtp.unimelb.edu.au
   User Name	The account you log into webmail with
   Password	The password for your webmail account

   
   Ensure to tick Remember Password and Log on Using Secure Password Authentication
   
   
   
6. Click Next and then Finish

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Mailing Lists

NOTE: Students can only email individual mailing lists to which they are a member of – i.e. Students can only email subject/course mailing lists which they are officially enrolled in.

Bounce Messages from Mailing lists you are not authorised to email
If you attempt to email a list that you are not a member of (i.e. you are not enrolled in that subject/course), you will receive a rejection notice email that will state something similar to
“You are not allowed to post to this mailing list, and your message has been automatically rejected.  If you think that your messages are being rejected in error, contact the mailing list owner at c-r05-ri-owner@studentlists.unimelb.edu.au.”

Size limits on emails sent to Mailing lists
All mailing lists have a maximum allowed email size (message + attachments) of 300KB.  If you attempt to send an email larger than this you will receive a bounce message, that will look similar to:
“Your mail to 'C-r05-ri' with the subject
Example email
has been rejected.
The reason it has been rejected:
Message body is too big: 970489 bytes with a limit of 300 KB”

Seeing who is a member of a mailing list
Unfortunately there is no method to see who is part of a mailing list.   However, any student who has enrolled in the subject or course that the mailing list is for and has activated their account via http://accounts.unimelb.edu.au/  will be a member of the list.